Privacy Policy

Products

We know that in this digital age, your privacy is important. This Privacy Policy reflects our commitment to protecting personal data and the choices we offer you regarding how your data is used. We welcome you to read more about how we keep your information safe, as well as how you can exercise your rights. In addition, our Privacy policy covers our treatment of data that may be personal to you.

  • We will review, update, and amend these policies from time to time, consistent with our business needs and technology. We encourage you to check back periodically for new updates or changes. Your continued use of the service makes up for your acceptance of any change to this Privacy Policy. We are the data controller of your information. We handle and process all data on behalf of our customers
  • You may likewise decide not to give us "discretionary" Personal Data; however, please remember that without it, we will most likely be unable to provide you with the full scope of our administrations or with the best client experience when utilizing our Services.
  • This Privacy Policy ("Privacy Policy") describes how Fnel Inc is doing business asMiloupaw. Will gather, use, and maintain your Personal Information on the Miloupaw website (miloupaw.com) and mobile applications. It will also explain your legal rights with respect to that information.
  • By using the App or services, you confirm that you have read and understood this Privacy Policy and our Terms (together referred to herein as the “Agreement”). The Agreement governs the use of Miloupaw. We will collect, use, and maintain information consistent with the Agreement.

What private data do we collect from the people who visit our App?

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

  • Account Data: To use certain features (like Paid or unpaid Services), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address and password, and assign you a unique identifying number ("Account Data").
  • Personal Data: Personal Data is information that can be used to identify you specifically, including your name, email address, telephone number, or demographic information like your mailing address and billing address. You consent to give us this information by providing it to us voluntarily on our mobile Application. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our App.
  • Financial Data: Financial data is related to your payment methods, such as credit card or bank transfer details. We collect financial data to allow you to purchase or exchange services from our App. We store limited financial data. Most financial data is transferred to our payment processor, Stripe, and you should review these processors' Privacy Policy to determine how they use, disclose, and protect your financial data.
    • Stripe Privacy Policy can be found here https://stripe.com/gb/privacy
  • Contact information: An Authorized User is required to provide some contact information (e.g., an email address) when making an account on the Services.

How do we handle social signals?

If you choose to register or log in to our mobile application using a social media account, we may access certain information about you.

Our Sites offer you the ability to register and log in using your third-party social media account details (like your Apple or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, email address, profile picture, as well as other information you choose to make public.

We will use the information we receive only for the purposes described in this privacy policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use, and share your personal information and how you can set your privacy preferences on their sites and apps.

How do we use your details?

Category Of Personal DataProcessing Purpose

Information You Provide to Us

We collect the information you provide directly to us, as follows:

Account Information

Includes personal information we collect when you create an account, create or edit your profile, or list your Pet Care Services through the Miloupaw Service. Account information includes your name, email address, postal address, phone number, date of birth, pet information, location information, availability, and any other account-related information you choose to provide.

We use this information to

  • create and register your account on the Miloupaw Service.
  • Provide, maintain and improve our Services.
  • Enable communications between you and other users of the Services.
  • Send you technical notices, updates, security alerts, and support and administrative messages.
  • Present you with content that is relevant to you.
  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Miloupaw and others, and provide news and information we think will be of interest to you.

Content and Files

Includes the profile photos, pet photos, stay photos, videos, documents, and other files you record or upload through the Services.

We use this information to

  • create and register your account on the Miloupaw Service.
  • Provide, maintain and improve our Services.
  • Enable communications between you and other users of the Services.
  • Detect, investigate, and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Miloupaw and others.

Content and Files

Includes the content of any communications you send and receive through the Services, such as messages or reviews (including private reviews), communications you send and receive when you participate in any other interactive features of the Services, or your communications to or from Miloupaw (including the content of any recorded telephone calls).

We use this information to

  • provide, maintain and improve our Services.
  • Detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Miloupaw and others.
  • Respond to your comments, questions, and requests and provide customer service.

Payment & Tax Information

includes payment information you provide to us, such as the amount and type of services purchased, the date and time of a transaction, and payment card information. (Payment card transactions are processed by our third-party payment processors.) If you are a Service Provider, our third-party payment processors and we may also collect certain payment disbursement information to distribute your revenue from the Pet Care Services you provide via the Miloupaw Service. If you are a Service Provider, we may also collect your tax identification number.

We use this information to

  • facilitate and process transactions and send you related information, including booking and payment confirmations and tax documentation (where required)
  • facilitate revenue distribution to Service Providers and for related accounting purposes.
  • Detect, investigate, and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Miloupaw and others.

Identification Information

If you are a Service Provider, we may collect certain personal information from you for purposes of verifying your identity or assisting with your creation of a Stripe payment account (if Stripe is available in your region). In addition, A third-party background check provider collects your social security or social insurance number to conduct a background check.

We use this information to

  • conduct Identity Verification or a Background Check prior to you listing your Pet Care Services on the Miloupaw Service.
  • Detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Miloupaw and others.
  • Create a payment disbursement account with our third-party payment processor on your behalf.

Other Information

Includes all other personal information you provide to us, such as when you submit a job application, participate in a promotion, complete a survey, communicate with us via third party social media sites, request customer support, provide us with contact information for a referral, or otherwise communicate with us.

We use this information to

  • respond to your comments, questions, and requests and provide customer service.
  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Miloupaw and others, and provide news and information we think will be of interest to you.
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.
  • Fulfill your referral requests.
  • Carry out any other purpose described to you at the time the information is collected.

Information Collected Automatically When You Use the Services

When you access or use the Services, we may automatically collect information about you, as follows:

Usage Information

We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services, and information regarding your interactions with our sites and applications.

We use this information to

  • present the Services to you on your device.
  • Select a language and region in which to present the Services to you.
  • Provide, maintain and improve our Services.
  • Send you technical notices, updates, security alerts, and support and administrative messages.
  • Detect, investigate, and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Miloupaw and others.
  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Miloupaw and others, and provide news and information we think will be of interest to you.
  • Link or combine with information we get from other sources to help understand your needs and provide you with better service.

Device Information

We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, Miloupaw app version, mobile network information, and whether notification and location permissions are enabled.

Location Information

We may collect information about the location of your device each time you access or use certain features of our mobile applications or otherwise consent to the collection of this information. For more details, please see “Your Choices” below.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

As noted in the list above, we may communicate with you if you've provided us with the means to do so. For example, if you've given us your email address, we may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us, which helps us improve our services. If you do not want to receive communications from us, please indicate your preference by emailing us at support@miloupaw.com.

How Do We Share Your Information?

We may share the personal information we collect with third parties as follows or as otherwise described in this Privacy policy:

  • When you make or accept a booking.
  • When you sign up for and participate in the interactive areas of our Services, such as creating a user profile or writing a review (note that if you are a Service Provider, your profile is discoverable to anyone who searches the Site or enters your unique profile URL into their browser).
  • With vendors, consultants, business partners, and other service providers who need access to such information to carry out work on our behalf.
  • In response to a request for information if we believe disclosure is in accordance with, or required by, applicable law, regulation, or legal process.
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, or safety of Miloupaw, its employees, its users (including their pets), or the public.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer or divestiture of all or a portion of our business or assets to another company, to the extent permitted under applicable law.
  • Between and among Miloupaw and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership.
  • On an aggregated and anonymized basis; and
  • With your consent or at your direction.

Contact Details

You can exercise any of the rights described above in the “What are your choices and how can you exercise them?” section above directly by sending an email to support@miloupaw.com or by mailing a non-registered letter with a document proving your identity to the below address:

Fnel Inc.

email: support@miloupaw.com
Phone: 510 394-2458
Address: 1471 Pico Ct. Walnut Creek, CA 94596
If you are submitting a request on behalf of another person, you must provide proof that you have been authorized by the individual to act on his or her behalf. In certain circumstances, we may ask the individual to verify his or her own identity directly with us. Please note that we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

How to opt-out

When you engage us for the Services or make inquiries about our Services, you will be requested to provide your consent to us to send promotional material to you. You may stop the delivery or “opt-out” of future promotional emails by following the specific instructions in the email you receive.

How we use cookies

We use cookies and similar technologies for several purposes, depending on the context or service, including:

  • Recognize you if you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
  • We are keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
  • Detecting and preventing fraudulent activity and improving security.
  • We are conducting research and diagnostics to improve our offerings.
  • Reporting allows us to measure and analyze the performance of our offerings.

First-party cookies

  • Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by third-party providers whose services we have added to our pages or by us.
  • Performance cookies: These cookies allow us to count visits and traffic sources to measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
  • Targeting cookies: These cookies may be set through our site and used to build a profile of your interests and show you relevant adverts on other sites.

California Consumer Rights

The California Consumer Privacy Act provides specific rights to those who live in California. If you are a California-based consumer, as that term is defined under California law, this section shall apply in addition to all other applicable rights and information contained in this Statement.

  • You have the right to request that we provide you with information about what personal information we collect, use, and disclose.
  • You have the right to request that we delete the personal information we, or our service providers, store about you.
  • We will not discriminate or retaliate against you if you elect to exercise any rights under this section of our Privacy Statement.
  • You may request that we not sell your personal information. As noted above, we do not sell your personal information, and we only share your personal information with third parties, as described in this Statement.
  • You have the right to designate an authorized agent to make a request on your behalf. Please see the Identity Verification Requirement below for information on our process for verifying that we have received a legally valid request.
  • If you are a California consumer and have additional questions based on this section of our Privacy Statement or wish to submit a request to request that we not share your information with third parties, please contact us by email or through the contact us page.
  • See more at https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to caloppa, we agree to the following:

  • Users can visit our App anonymously.
  • You'll be notified of any ONLINE PRIVACY POLICY changes: via email

California “Do Not Sell My Info”

The California Consumer Protection Act (“CCPA”) requires us to tell you if we have sold your personal information to third parties in the past 12 months and how to opt out of future sales. Because the CCPA considers IP addresses, cookie IDs, and mobile IDs “personal information” and defines “sale” to include simply making data available to third parties, we are providing this notice to give you additional information. We let advertising providers collect IP addresses, cookie IDs, and mobile IDs through our sites and apps when you use our online services, and their use of that information when providing us services may constitute a sale of personal data under the CCPA. We do not “sell” any other types of personal information. You can opt out from any sharing of your personal information with third parties if that sharing constitutes a “sale” of that data under the CCPA. You can opt out of this type of information sharing by opting out of third-party advertising cookies, as noted above.

Note that although we will not “sell” your personal information after you opt-out of Advertising cookies, we will continue to share some personal information with our partners (acting as our service providers) to help us perform advertising-related functions such as measuring the effectiveness of our ads, managing how many times you see an ad, managing and reporting on ad performance, providing aggregate statistics and analytics, and/or reducing ad fraud. Further, updating your cookie preferences will not necessarily opt you out of the use of previously collected personal information by these cookies or stop all interest-based advertisinPlease note that your cookie preferences are domain- and browser-specific. This means that if you visit other Miloupaw domains, replace or upgrade your browser, use another browser (or device), clear your browser’s cookies, or set your browser to refuse third-party cookies; you may need to reset your opt-out preferences.

Coppa (children online privacy protection action)

With regards to the assortment of private information from children under the age of 13 years, the Children's Online Privacy Protection Act (COPPA) puts parents in charge. The Federal Trade Commission, United States' consumer safety firm, enforces the COPPA Guideline, which spells out what providers of websites and online services should do to safeguard children's privatizes and security online. For more details, Click Here or below link

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule

What are your choices, and how can you exercise them?

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You may have the following rights: -

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object to where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • If you want us to establish the data's accuracy.
    • Where our use of the data is unlawful, but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.
    • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.

How do we protect your details?

  • We have implemented industry-accepted administrative, physical, and technology-based security measures to protect against the loss, misuse, unauthorized access, and alteration of personal information in our systems. We ensure that any employee, contractor, corporation, organization, or vendor who has access to personal information in our systems is subject to legal and professional obligations to safeguard that personal information.
  • We do not use vulnerability scanning and/or scanning to PCI specifications.
  • We use regular Malware Scanning.
  • Your individual information is comprised behind secured systems and is merely accessible by a restricted number of folks who've special access privileges to such systems and must keep the information confidential carefully. Furthermore, all very sensitive/credit information you resource is encrypted via Secure Socket Layer (SSL) technology.
  • We implement several security measures whenever a user gets into, submits, or accesses their information to keep up the protection of your individual information.
  • While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.
  • Miloupaw prohibits unauthorized access or use of personal information stored on our servers. Such access is a violation of law, and we will fully investigate and press charges against any party that has illegally accessed the information within our systems.

Can-spam act

The CAN-SPAM Act is a regulation that sets the guidelines for commercial email, establishes requirements for commercial announcements, offers recipients to have emails ceased from being delivered to them, and spells out hard fines for violations.

We accumulate your email to be able to:

  • Send information, react to questions, and/or other demands or questions
  • To maintain compliance with CANSPAM, we consent to the next:
  • Not use untrue or misleading subject matter or email addresses.
  • Identify the concept as an advertisement in some realistic way.
  • Include the physical address of our App headquarters or business
  • Screen third-party email marketing services for conformity, if one can be used.
  • Honor opt-out/unsubscribe demands quickly.
  • Allow users to unsubscribe utilizing the link at the bottom of every email.

If anytime you want to unsubscribe from receiving future emails, you can email us by using the contact form at our App Miloupaw, and we'll immediately remove you from ALL communication.

Limitation of liability

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

We make no legal representation that the App or services are appropriate or available for use in locations outside California, United States. You may access the App from outside California, United States. At your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

Governing Law and Jurisdiction

This App originates from California, United States. The laws of California, United States. Without regard to its conflict of law, principles will govern these terms to the contrary. You hereby agree that all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the California, United States. By using this App, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding, or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.

Changes to this privacy notice

We reserve the right to alter this privacy notice at any time. Such alterations will be posted on our App. You can also obtain an up-to-date copy of our privacy notice by contacting us.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact us or email us at support@miloupaw.com.

This document was last updated on May 23, 2022